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Support Center - EasyRotator for WordPress
EasyRotator KnowledgeBase – Common Editor Application Errors
Most errors in the EasyRotator application have simple solutions. This article covers the most common issues and how to address them.
- I can't register EasyRotator – I get error #2032. More info...
- I'm receiving error #2130 in the WordPress dashboard. More info...
- I can't upload my finished rotator to WordPress – when I click Save and Exit, an error occurs. More info...
- I've been using EasyRotator for a while, and it suddenly stopped working. More info...
- EasyRotator is behaving unexpectedly or freezing. More info...
Registration Errors (especially #2032)
Error #2130 in WordPress Dashboard
If you receive error #2130 when attempting to create or edit a rotator in the WordPress dashboard, please update to the latest version of the plugin (version 1.0.5 or higher) using the Plugins section of your WordPress admin panel. If this problem suddenly started occurring and you're using Chrome on Windows, you may also want to check this issue.
Upload Errors (especially #2032, #2038 or #1085)
When using EasyRotator for WordPress, you may receive an upload error when attempting to deploy a rotator. There are several possible causes for these errors, so be sure to check each of the following items in order.
Are you using GoDaddy for hosting & EasyRotator uploads suddenly stopped working?
This issue is due to a recent GoDaddy configuration change. To avoid the problem, select File > Advanced Preferences... in the top-left corner of the editor application before uploading, and set Upload Method to Alternate.
Contact us if you still experience trouble after making this change.
Error #2032
Please see this article to learn about correcting error #2032.
Error #2038
This error usually occurs if your WordPress site is hosted on an Apache server that has the mod_security module running. Please see this article to learn about correcting error #2038.
Error #3013
This error usually relates to having photo files open in other applications. Please see this article to learn about avoiding error #3013.
Error #1088
This error usually relates to your PHP memory limit being too low. Please see this article to learn about correcting error #1088.
Error #1085 or undiagnosed error
If you receive error #1085 or an error code not listed here, you are most likely experiencing a server configuration issue. Please see this article for instructions on how to proceed.
EasyRotator Suddenly Stopped Working or EasyRotator Behaves Unexpectedly / Freezes
These types of issues are usually caused by an out-of-date installation. First, make sure you're running the latest version of Adobe AIR by downloading and running the latest installer from Adobe's site. Then, download and run the latest EasyRotator editor application installer:
If you're suddenly having trouble with "Please Install Adobe AIR" and "Download Failed" messages in Chrome on Windows, see this article.
You should then be able to access the program without any trouble. If you're using the Dreamweaver Extension version and you still receive a warning that says "the wizard is already running," you can safely choose the OK / Continue Anyway option.
If you still have trouble after updating, please open a support ticket and include the following information:
- A precise description of the steps you take before the error occurs
- Any error messages or crash reports you receive
- Screenshots of just before and just after the crash/freeze/problem occurs
We're Here to Help!
If you have any questions about this article or about using EasyRotator for WordPress, please let us know by opening a support ticket below.